Refund policy

At EspressGo, we do not accept returns or offer refunds for products due to a change of mind, incorrect ordering, or personal preference. Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged during shipping, or you receive the wrong product, contact us within 10days of delivery at support@travelcoffe.com.

To help us resolve your claim quickly, please include:

Your order number
A description of the issue
Clear photos or videos showing the defect or damage

Once your claim has been reviewed and approved, we will issue a full refund to your original payment method. Depending on the situation, we may also offer a replacement at no additional cost.

Non-Returnable Items

We do not accept returns or provide refunds for:

Change of mind
Incorrect item ordered by the customer
Products that have been used or damaged after delivery
Sale or clearance items
Gift cards
Personalized or custom-made products

Refund Processing

If your refund request for a defective, damaged, or incorrect item is approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@travelcoffe.com.